G.L. Thompson Association Management takes special care to understand the unique needs of each of our clients to design custom solutions that exceed expectations.
Q: What makes your firm different from others?
A: Our firm is unique, we provide just the management part to your association. Or both, Management and Bookkeeping. We are also available 7 days a week, not like others that are open Monday through Friday.
Q: How many years of experience in association management does your firm posses?
A: Our firm brings over 30 years of experience in leadership and association management.
Q: Will you be on the property to oversee large projects (e.g..Painting, Paving), or is there a fee associated with this oversight?
A: With large projects like painting and repaving, the limited on-site presence of the property manager can leave the Board struggling to meet vendors, review progress, manage parking and traffic patterns, and much more. These are project administration fee (typically 3-5% of project cost) that include more comprehensive oversight of large projects.
Q: What is the maximum number of properties a Licensed Community Association Managers (LCAM) at your firm will be responsible for?
A: LCAMs are able to handle up to 10 properties. This takes into account the differing sizes of properties, and therefore the number of hours dedicated to the property varies. It's recommend no more than 650 doors under management by any full-time LCAM.
Q: Do you have 24-hour emergency response? How does it work in practice? When are managers required to come on-site during an emergency?
A: Our management firm have 24-hour emergency response built into the management agreement. Managers' phone numbers are provided to all residents. They can, in turn, simply call the managers as needed. and simply field calls as they come in.
Q: How is the Associations money protected and secured against theft and fraud?
A: Depending on how the money is handled, it would either be cyber coverage if it’s handled through electronic deposits or it would be under the crime coverage if it is a theft of actual cash and checks.
Q: What type of Insurance Coverage does your property management have?
A: Our Management Firm carries General Liability and E&O coverages (Errors and Omissions).